To ensure that PIL Group meets the commitments made in the Sustainable Palm Oil Sourcing Policy, we have established a transparent grievances mechanism incorporating an avenue for all stakeholders to report grievances and a process to resolve complaints in a timely manner. This procedure covers grievances from all stakeholders in relation to the operations of PIL, its sister refineries and its suppliers.
This Grievance Procedure details the process of receiving, reviewing, investigating, resolving and monitoring of all grievances.
The relevant grievances are managed by PIL and its sister refineries respectively, however the reporting is consolidated centrally in PIL’s website.
Grievances must be submitted to PIL Group in writing / email or any other form of communication for acceptance and action.
PIL Group will remain responsible to act upon any comments / views / grievance / observations expressed by anyone in any formal / informal forum or media forum if those are submitted to PIL Group.
Grievances should include provision of the following information: