Grievance Procedure

Grievance Procedure

To ensure that PIL Group meets the commitments made in the Sustainable Palm Oil Sourcing Policy, we have established a transparent grievances mechanism incorporating an avenue for all stakeholders to report grievances and a process to resolve complaints in a timely manner. This procedure covers grievances from all stakeholders in relation to the operations of PIL, its sister refineries and its suppliers.

This Grievance Procedure details the process of receiving, reviewing, investigating, resolving and monitoring of all grievances.

The relevant grievances are managed by PIL and its sister refineries respectively, however the reporting is consolidated centrally in PIL’s website.

Grievances must be submitted to PIL Group in writing / email or any other form of communication for acceptance and action.

PIL Group will remain responsible to act upon any comments / views / grievance / observations expressed by anyone in any formal / informal forum or media forum if those are submitted to PIL Group.

    Grievances should include provision of the following information:

  • Full Name
  • Name of your organisation (if any)
  • Name of Organization (if any)
  • Job Title (if applicable)
  • Address
  • Phone No. /Fax No. /Email Address (at least one contact point)
  • Description of the grievance in detail
  • Evidence to support the grievance
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To view the list of PIL's ongoing sustainability grievance cases and the progress, please click here (updated as 1 July 2024)

Download - Grievance Procedure

PIL employees were always considered a family within a family business, however, we lacked a formal program that would act as a platform to engage, educate, and accentuate their involvement in the overall organizational improvement.

PIL has the most diverse workforce with different nationalities, language and cultural background. Through an employee engagement platform we wanted to harness this diversity in a meaningful way and also make PIL a fun work place. This was the purpose of ‘We’ initiative which was conceived, planned and executed by PIL employees to facilitate and enhance the work environment by the exchange of ideas, values, information and expressions.

“Eat Right, Live Right”

PIL chose every Wednesday to be fruits day where the employees are provided with various kind of fruits

This initiative is to ensure the health and wellness of our employees as it is important


We started its journey with 'yoga sessions' in the PIL sports room.DAY

The yoga sessions are held for all employees, with the maintenance of the MCO SOP regulations under a yoga instructor

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